Terms & Conditions

Returns

If you aren't completely satisfied with your purchase, we will accept the return for a period of up to 30 days. The purchaser is responsible for all postage costs related to the return.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at travino@alcoholder.com.au.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at hello@mermaidblankets.com.au and send your item to:

Unit 4, 398 The Boulevarde
Kirrawee NSW 2232
Australia

 

 

Shipping

To return your product, you should mail your product to:

Unit 4, 398 The Boulevarde
Kirrawee NSW 2232
Australia

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

★ Reviews

Real Customer Reviews

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Very nice gift idea for small kids

Two pre-school granddaughters at were very happy with their mermaid tail blankets - thanks to Mermaid Me for a nicely-presented product.

Great service, great product

Firstly I was very impressed with the time it took from purchasing the mermaid tail, for it to arrive at my door just two days later. It’s lovely and soft and very bright, I hope a very special five year old girl will love it x

Nice!

Very nice design, warm and cuddly

The Mermaid Tails came quickly after ordering. They were well packaged and a bold shade of pink. They were well received by my granddaughters!

1 x Adult Mermaid Tail Blanket in Lavender Purpl

It was a birthday gift. The quality and design was amazing. The person receiving loved it.